SHIPPING & DELIVERY

What shipping options do you offer?

• We offer ground (standard) and priority (expedited) shipping.
• Ground: Typically arrives in 4–6 business days.
• Priority: Delivers in 1–2 business days.
  

Do you ship internationally?

• Yes, we do ship internationally for the time being! Transit times vary based on destination.
  

What is your order turnaround time?

• Orders ship within 3–6 business days (Monday–Friday).
• Preorder items ship within their preorder date, if multiple preorder dates are in 1 order, your entire order will ship with the latest preorder date.
  

Where do you ship from?

• All orders ship from our warehouse in Temecula, California.
  

What shipping carriers do you use?

• We ship via UPS and USPS based on your location and shipping selection.
  

My tracking number isn’t updating, what should I do?

• Tracking updates are processed by the carriers. If your tracking hasn’t updated within 72 hours, please give it time.
• If your package seems “stuck,” reach out to the carrier directly or email us for guidance if you purchased shipping protection.

PREORDERS

What is a preorder item?

• A preorder item is purchased ahead of its release date and ships once it's ready.
• Preorder items are marked with a preorder ribbon on the product photo, noted in the product title, and shown in the preorder button on the product as well.
  

Can I buy preorder and in-stock items together?

• We advise you separate your normal and preorder items so there are no issues with orders or inventory.
• If you do choose to order together, your entire order will not ship until the latest preorder date.
  

Are preorders limited in quantity?

• Yes, preorder inventory is limited as we don’t run open preorder. Popular items are restocked periodically based on demand.
  

How do I know when my preorder will ship?

• The preorder date is specified on the product page, product title, and during checkout.

RETURNS

What is your return policy?

• Items may be returned within 30 days if:
• Unworn, in original packaging, and free of stains, odors, or wear.
• Gift cards and discounted items are non-refundable.
  

How do I start a return?

• Visit our Returns Page and:
• Enter your order number and email to start the process.
• Upon inspection, eligible items will be refunded as store credit.
  

Is there a return fee?

• Yes, we deduct the cost of the return shipping label from your final store credit.
  

Can I sell or trade Strictly Wild items?

• Absolutely! Join our Facebook group Strictly Wild BST for buy, sell, trade opportunities.

FILING PACKAGE CLAIMS

What happens if my package is lost or damaged?

• If you purchased shipping insurance:
1. Visit our file a claim page.
2. Fill out your order number and email to submit a claim.
3. We’ll assist you with recovering or replacing your items.
   
• If you didn’t purchase insurance:
1. You’ll need to file a claim directly with USPS or UPS using your tracking number.
2. We’ll be happy to provide guidance, but we cannot replace or refund lost/damaged items without insurance.

PAYMENT & BILLING

What payment options do you accept?

• We accept:
• Major credit/debit cards (Visa, MasterCard, Amex).
• Paypal, Google Pay, Shop Pay, Afterpay, and Sezzle (pay in 4 interest-free installments).

ACCOUNTS & ORDERS

Can I create an account on your website?

• Yes! Create or log into an account by clicking the “Account” button on the top of our website.
• Benefits:
• Faster checkout.
• View past and current orders.
  

How do I track my order?

• Once your order ships, you’ll receive a tracking number via email. Double-check your spam folder!
• Can’t find your tracking email? Reach out to us via email.

LOYALTY PROGRAM

Do you offer a loyalty program?

• Yes! Earn points for:
• Purchases.
• Following us on social media.
• Other eligible actions (see program details).
  

How do loyalty points work?

• Points turn into store credit for future orders.
• Sign up for our loyalty program by clicking the Rewards button on the bottom corner of the website.

CONTACT & CUSTOMER SUPPORT

How can I contact you?

• You can:
• Email us directly at info@strictlywildco.com
• Fill out the contact form on our website.
  

What’s your response time?

• Customer support emails are answered within 1–3 business days (Monday–Friday, 8 AM–5 PM MST).
• It’s just one person handling support, so please be patient, we’re committed to assisting every rider as soon as possible!